Chat Health for Young People

Confidential text messaging service for advice and information from a public health nurse, health visitor or school nurse for young people aged 11 -19.

You can get in touch for advice about any aspect of your physical or emotional health. The service is staffed Monday to Friday between 9am and 5pm (excluding bank holidays). You’ll receive an automated message back to confirm that we have received your text, and then you’ll receive a text response within 24 hours.

We do not usually inform your parents, teachers or anyone else if you text the school nurse. We might inform someone if we were concerned about your safety, but we would usually speak to you first. Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules.

Texts will not be seen outside of normal working hours. If you need help before you hear back from us, contact a member of school staff or your doctor.

Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps). Prevent the school nurse from sending messages to you by texting STOP to our number. Messages are charged at your usual rate.